Communications

index

 

 

COLUMBIA-RICHLAND 9-1-1 COMMUNICATIONS CENTER


The Columbia-Richland 9-1-1 Communications Center provides 24/7/365,
9-1-1 Emergency Dispatch and Public Service response to citizens and user agencies for both the City of Columbia and Richland County.

Services provided include, but are not limited to, emergency and non-emergency requests for service, dispatch of Police, Fire and Richland County Emergency Medical Services.

MISSION
The Columbia-Richland Emergency Communications Center is committed to providing efficient and professional services to all citizens of Columbia and Richland County by ensuring timely and accurate processing of all calls for service.

911 IMG Call Center

 

 

 

We will remain focused in our delivery of service with courtesy, respect and concern for all citizens and emergency responders. We will remain dedicated to consistently aid all departments in their quest to protecting life, and saving property by deploying the closest available emergency responder qualified to assist you in your time of need.

Communications Administration


 

GUIDING PRINCIPLE

“We will be there when you need us the most”

 

CORE VALUES

EFFICIENY;
CRC personnel reflect their commitment to efficiency by consistently demonstrating competency in their performance, and skillfulness in avoiding wasted time and effort. CRC personnel realize that 9-1-1 operational efficiency saves lives.

COURTESY & RESPECT
CRC personnel reflect their commitment to courtesy and respect by performing their duties in a courteous, helpful, respectful, and considerate manner. CRC personnel realize that providing prompt, courteous, and respectful 9-1-1- service saves lives.

PROFESSIONALISM
CRC 9-1-1 personnel reflect their commitment to professionalism by being punctual, courteous, prepared, and by following proper training and operational standards in every call for service they process.

SENSE OF URGENCY
CRC 9-1-1 personnel reflect their commitment to a sense of urgency by providing professional, courteous, and prompt response to all calls for service. CRC 9-1-1 personnel realize the importance of “Dispatching the Call” to save lives.

Contact Person

Kim Grathers
Communications Director, Kimberly Gathers

1800 Laurel Street Columbia, S.C. 29201

Phone (803) 988-8005 Fax (803) 255-8139